Very Disappointing service

Good day

I am writing to request the cancellation of my DStv service and a refund of the payment I recently made. On 31/ 08/26

I was advised by DStv that the total amount required to reconnect my service was R266.32, and I therefore made a payment of R270 based on this information. However, after making the R270 payment, I was informed that I now need to pay an additional R259. This was unexpected, as I was originally advised that R266.32 was the total amount required to get my service reconnected. I have since decided that I no longer wish to continue using DStv services. I therefore request that my service be cancelled and that the R270 payment I made be refunded, as I no longer require the reconnection. Please confirm the cancellation of my service and advise me on the refund process and expected timeframe. I would also appreciate confirmation that no further amounts will be charged to my account after cancellation.

Kind regards, Name:Sizakele Nompumelelo Khumalo ID: *** Cell: *** Customer number: ***1