very disappointing

So on the 31st August 2024 i went to DSTV walk in service in Randburg because my new ultra Explora said hardware *******ed so went there waited for 45 minutes before somebody saw you they said they fixed the problem then Tuesday the 3 September again hardware *******ed and pvr not working emailed customer care and dstv insurance and no response but they quick to collect the R1200 i pay every month but cant help customers with issues really bad service form DSTV really disappointed but at least now we know why people use other ways to stream and watch programs because DSTV cant supply a service just take peoples money