Very disappointing and i am very dissatisfied

Very disappointing and i am very dissatisfied. I have an insurance with them and the person who was assisting me made my aunt a beneficiary instead of a life assured. So now my aunt passed away on the 4th of January 2026. I called them on the 5th of January 2026, they said they will listen to the call recording and get back to me and they said the process is going to take 5 - 7 working day, until now they haven't said anything. I called twice to get feedback but they keep on saying they haven't received it. 😒