1 reviews | Active since Aug 2009
Very Disappointed with Rewards Program
I'm very disappointed with the DSTV Rewards program as there are simply too many technical issues. I received 15 extra competition entries in the "Spin It To Win It", but when I tried to use them to enter the available competitions, I just got the error: "Oh Snap, something went wrong but we're working hard to get things back on track so you can enjoy your rewards."
I tried the entire day on 31 March to enter competitions but always got the same error. Now, the competitions that I wanted to enter have expired (Blue Train Competition) and so have my extra entries. I've been trying in vain since 1 April to get some help, but it doesn't seem like you can get hold of anyone in the rewards team. Probably too busy attending to all the technical glitches. These rewards create more disappointment than joy. Clearly your software has far too many bugs in it and doesn't work properly.
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
At MultiChoice, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. I know that we have let you down, and for that, we are very sorry.
We're aware of the technical errors that occur when trying to claim Rewards or participate in a competition on the App. Our technicians have been informed and currently working on a permanent solution.
We understand that this is an inconvenience and for that, we apologize.
Kind regards
DStv: Hello Peter Team
Best regards,
At MultiChoice, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. I know that we have let you down, and for that, we are very sorry.
We're aware of the technical errors that occur when trying to claim Rewards or participate in a competition on the App. Our technicians have been informed and currently working on a permanent solution.
We understand that this is an inconvenience and for that, we apologize.
Kind regards
DStv: Hello Peter Team
Best regards,