Very disappointed in Dstv

My Xtra view decoder was not responding to the remote so I took it to Secunda Dstv to be tested.They found it to be faulty and since its still under warranty,They replaced it.That was on 27 Jan 2020.When I came home we conected the new decoder.My husband received a whatsapp with instructions on what to do to get it up and running again.Followed all the steps,but it was unsuccesfull.Whereafter the whatsapp stated that our account was not paid.Which is impossible since they asked us to rather pay by debitorder-which goes off on 28 of each month.After that my main decoder was also off.I then phoned customer services,followed all the steps,but still both decoders were off.I was told by the guy that I will have to get someone out to come look at the cables(which was perfectly fine the morning when I left to have the decoder tested)28th I went back to the Dstv office.Was told that she cannot seem to go into my account.After a while she said its fine now,it has been activated.Got home but still the decoders were both off.Called a guy to come and have a look.Had to pay him R250.He phoned DStv and was told its an error on their side and it should be fixed within an hour.Then the main decoder came back on,some of the things changed on this decoder.But the xtra view was still off.On Wednesday 29 I phoned and spoke to Zonke about the problem.Got cut off and phoned again.Talked to another lady that did her best to help.She spoke to her manager and apparently the xtra view is active but its not running-they call it "dash" when they have to fix it from their side.She told me it would take from 3-12 hours to clear the error.Gues what...its now another day later-30Jan and still the same,no change on the error code.Now I want to know if I am getting a refund for the four days that I was unable to use this service because off a fault on your side Dstv.Am I getting a refund for the guy I paid because you told me its a problem with the cable and I have to get someone to look at it.But in the meantime someone slipped up and did not activate it right.So I keep on paying for their mistake.What is Dstv going to do so I can have my Xtra view like it was before they exchanged the decoder?Will I also be another unhappy customer that cancells the Dstv because of incompetance on your side.Its been four days now that nobody can help me.Whete do I go from here or eho do I call? Customer nr ***3