Very disappointed

Good day

I am very irritated by service I am getting from your Call centre Agent and Supervisors.

From the 04-03-2023 I have been disconnected and reconnected 4 times. All this times I have to call in and spend over an hour before they can reconnect me. Now I have been disconnected this morning

I have already spoke over 15 people including supervisors and they all confirm they can pick up the billing error and they will send it to account department to be fixed. But with all of them assuring me that I will not be disconnected, It get disconnected every 48 hours.

On Monday I was reconnected by Team Leader by the name of LOLWETHU and he refuse to give me his surname. But he fully promised that it will not be disconnected again.

It is really frustrating and gives one idea that this company have *********** Agent and Team leaders.

I need this matter to be fixed today or you can give me refund

Very disappointed client