Very disappointed DSTV Subscriber!

Good Day

You guys must have the worst ever customer service i have ever experienced.

I downgraded my DSTV package to family package on your Whatsapp app and was informed i needed to pay R334 (and some cents). I paid R335 via eft yesterday and today my DSTV was disconnected.

I called in to *** and spoke to a lady who told me my downgrade was not successful even though it showed me on your whatsapp line that it was.

I was put on hold for a lengthy period and told that i had to pay a prorata for the Compact package until 05 January...as well as a reconnection fee of R50.

I do not see why i should pay a R50 reconnection fee when i paid my account yesterday. The lady put me on hold for more than 10 minutes !!! at which time i ended the 36minute call that i made as these calls are very expensive from a cellphone.

Why must i pay a R50 reconnection fee when i paid my account on time and paid the amount i was told to on your whatsapp line when i downgraded. This is absolute non-sense and a complete ******* !

So i spent time and costs on a 36min call that lead to absolutely nothing !