very disappointed

I have been struggling 3 weeks to cancel my stream account with Dstv i have spoke to numerous people on live chat ,i have phoned in dstv 3 times already every time i tell my story i get cut or online advisor just tell me they can help me to cancel i need to do it myself and no one even takes the time to phone back,i have phone again today i have been with a lady on the phone for nearly and hour to cancel the stream account she had she eventually managed and had to log in online to help m ,im very disappointed in dstv for asking such high monthly subscriptions and then cant even help with a basic thing like cancelling ,thanks for the lady that eventully help me and going the extra mile after an hour on the line ,Dstv do have a long road ahead to compete with steaming companies ,Service on Dstv side almost 0