Very disappointed

I am so ****ed with dstv, i found out that i have a Netflix account added to my account which i know nothing of. I contacted dstv to find out and they referred me Netflix in order to cancel it. Netflix then confirmed that they do not have an account under my name and thus DStv must cancel on their side as they can't pick up anything. I provided dstv with feedback and they confirmed that my query has been escalated, to my surprise when i follow up, the agent said they don't see any query under my account. These people are full of nonsense. I feel like canceling mt account altogether as i am not getting any assistance.