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Nyiko N
1 reviews | Active since May 2019
17 Nov 2020, 08:37
Very disappointed customer
My debit order payment for dstv has always been the 20th of every month for the past 3 years. Today - 17 November 2020 Multichoice suspended my service 3 days before my debit order date saying that I owe them. I never changed my debit order date to the 17th. This is a very bad service, that is why most people are moving to netflix.
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
17 Nov 2020, 09:00Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply17 Nov 2020, 09:00
Official
Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
NN
Nyiko N's updateReviewer Update
17 Nov 2020, 10:32Thanks the prompt response. I was not told that I had R130.00 on the same day, my understanding was that R130 would be part of my debit order on the 20 November. I was using DStv Compact plus , but now you only activated DStv Compact package - is it possible to activate the package I had before which is DStv Compact plus and continue with my normal debit order date which is 20th of every month?
NN
Nyiko N's update17 Nov 2020, 10:32
Reviewer Update
Thanks the prompt response. I was not told that I had R130.00 on the same day, my understanding was that R130 would be part of my debit order on the 20 November. I was using DStv Compact plus , but now you only activated DStv Compact package - is it possible to activate the package I had before which is DStv Compact plus and continue with my normal debit order date which is 20th of every month?
NN
Nyiko N's updateReviewer Update
17 Nov 2020, 17:15 Thank you, much appreciated
NN
Nyiko N's update17 Nov 2020, 17:15
Reviewer Update
Thank you, much appreciated