Very disappointed client.

Last month, March 2020 my Dstv decoder on access package was blocked for no known reason, somewhere in the middle of March 2020, my other decoder on compact package blocked as well for no known reason. Bare in mind the debit order went off on the 29th of February. I reversed the debit order 26 March because i was recieving no service at all. I attempted several times to reconnect via WhatsApp and all i get is the "none of your services is suspended" message.

Now the debit order for April went off as usually, strange enough my packages are still suspended and I'm expected to pay R564, apparently there's some reconnection fees and pro-ratas, which i know nothing. I'm having one of the most useless chats I've ever had in my life on Facebook with thier consultants and there are of no help to me.

I'm trying to understand why are they having this self-services when they are of no help to customers.