Very disappointed client

I took a new contract on the 31st January 2025 they gave me a wrong package i called same day after installation it was difficult for them to fix the error they said i must wait 24hrs even today i call almost every day they said i must pay for an upgrade but its their fault i don't want to upgrade I want them to fix their fault , again when i check breakdown of my subscription they charged me for compact that i requested but im watching family package and i didn’t sign for that and i request for cancellation then i take new contract because i won’t pay what i didn’t request or take what i don’t want