Very disappointed as always DSTV fails to deliver.

I am very disappointed in DSTV Fibre i did a application for DSTV Fibre with Premium on the 22nd March and the agent told me I will receive my router before the next Thursday but I didn't receive anything,so I called everytime to ask what's happening they explained my router is at the Warehouse it will be delivered but this morning I called again the agent rather told me they had a system glitch and my application didn't go through isn't that what's happening so often with DSTV that they constantly have different explanations everytime you call please DSTV sort out your mess.