Very disappointed as a new client.

We purchased a Decoder from Makro and in error we signed for the streaming service on the DSTV website for R409. This was on the 5th of December. The same day, the installer was at the house to install. When he was done, we realized we needed compact for 409 and not streaming for 409. We called the call centre, and they couldn't change it and told us to go to Randburg to correct it. That was so pathetic. The installer said let us go and changed it online since we have that option online. We then managed to changed it to only compact. But the stupid system literally added the compact and not actually change it. This now showed us that we have both streaming and compact. Damn, how is this possible. Same day while the installer was there we called again, and we got someone who managed to help us. The package was switched from streaming to compact. However, the portal still showed both packages. But when i tried the streaming package it did not work and i assumed this was resolved. Then on Monday, DSTV sales person called about the Black Friday promo. I told my wife please record the communication just in case things go south. We did record the communication. So, according to the sales person, we can upgrade our current package to R499 on a 24-month contract. The installer was here on the 16th to install the ultra decoder and link the other decoder as the secondary. So in theory, we only supposed to pay the special Black Friday 24-month contract at R499. However, the billing for December is showing R1014.84 even though we paid the R409 when we signed up. We called today just before 4pm to the Randburg branch and the stupid consultant couldn't do her job and she cut us off. What kind of service is this? She transferred us back into the queue. Finally, we got someone that knows what they are doing. Happiness finally managed to see where the issue is and has escalated this with ref number #INC-896950. We are crossing fingers and hoping that someone can resolve this unnecessary admin. I actually told my wife we shouldn't sign up with DSTV because we are heading into trouble. Here we are.