Very Disappointed and tired of Dstv and their clueless employees

Paid my account via the card option on the my dstv app on the 14th just before midnight then I followed up the next day and I was told payment doesn’t reflect I should send POP which is my statement. 2 days after that I was told statement is not sufficient I should send another POP which only shows that 1 transaction which was surprising as no card payment shows a single payment with full details like time and my name. Then a 3rd agent told me to contact pay@ and ask for proof which I did and they responded and copied the help@dstv email address…I had to call in again and tell them that my proof has been sent guess what I was told to send it to them again which I did my subscription reconnected only on the 25th when Payment was done on the 14th. This morning I woke up to a message about channel not being available cos is non payment which is utter bull. I’m tired of DSTV you people don’t value your client you don’t care, I’ve had to call pay@ which is your service provider, why put a service which is a problem to your customers. Today another consultant told me my proof of payment has to be pdf meanwhile I have an email from the help@dstv saying my services have been connected. I need my services connected back and a prorated as I paid but services were only on for 4 days.