Very disappointed and frustrated customer

Dear DSTV I’am a customer for the last month now and it has been very frustrating and stressful. Let me explain my problem for the sixth time now, with hope that I will get some sort of assistance. Early this year my husband app**** for price lock , which before receiving feedback from dstv we cancelled the deal. On the 24 May he purchased a decoder. On the 26 May it was installed. I then called the DSTV call center to activate our decoder. The lady I spoke to was very helpful she gave me an amount of R 438.90 to pay on account number ***, she informed me this amount will give me connection until the 28.06.2019 when I will have to pay R399.99. I asked about the PVR function she informed me it will be an additional R95.00. I told her not to add it will get that at the end of June. She said then I should call the call center before making payment and they will add it and give me a adjusted amount. I then went to Checkers and made this payment, I was connected on the same day 26.05.19. On the 10.06.19 I was disconnected, not sure why I called the call center they reconnected me, not sure what the error was. On 13.06.19 I GOT DISCONNECTED AGAIN. I called the call center again , they told me it is because we have two account’s price lock and pay as you go. I explained them that we cancelled the price lock before we could except the deal. The agent said she will send a cancelation to the necessary department and reconnect me , and this should not happen again. On the 19.06.2019 I GOT DISCONECTED AGAIN, AGAIN I CALLED THE CALL CENTER, Apparently the cancelation was not sent trough and will be done at that moment and they will reconnect me again, which they once again did. On the 20.06.2019 I GOT DISCONECCTED AGAIN, I CALLED THE CALL CENTER ON THE 21.06.2019 THIS TIME THE AGENT WAS VERY RUDE AND INSSISTED I PAY SOME CONNECTION FEES. On the 24.06.2019 STILL DISCONNECTED , I call the call center again. Spoke to a lady Zandile, she says she can not see why I have been disconnected as my account is actually in a credit of R10.90. She will escalate the query to the finance department and they will call me back .with in 2hour’s. I WAITED FOR THIS CALL THAT NEVER CAME. On the 25.06.2019 STILL DISCONNECTED, I once again call the call center speak to some agent again, She now tells me , I have used the wrong account number to pay. I payed into the price lock account and not the normal account. Now I will have to pay R109.60 to reconnect and a further R499.24 for the rest of the month. I don’t understand what goes on at DSTV call center as nobody can give you correct feedback. Every agent I spoke to gave me a different explanation. I am currently still without out connection. have children at on holiday who are very restless and frustrated, I keep spending money on airtime to call dstv, the 28th is almost here when my actual installment is due. And there are these amounts I am being requested to pay. PLEASE CAN SOMEBODY UNDERSTAND MY FRUSTRAION? Is this a company my family and I would like to continue give our support to? Should I go to the ombudsman ? Should I go to social media? These are the frustrating questions in my head wright now. I have attached picture’s of the initial amounts I was told to pay and my receipt of payment.