Very Disappointed and Angry with Multichoice

I used their MyDstv app to make a payment for my Dstv subscription, that payment wasn't picked up and I made a second payment because I didn't want them to disconnect my decoder. Well this happened on the 1st of February and I'm still calling even today for my refund, no one is willing to help, I've sent all paperwork and I would call for hours and sending emails and I wouldn't even get any response. Every time I'd speak to different people and they would want me to explain what happened and their supervisors would lie and promise to call but never do. I still want my refund to this day and nothing and no one is helping me get it.

I already have so many references number for my case, but still no help. ENQUIRY REFERENCE NUMBER : ‪***7 (‪***2‬) - Ref ‪***7‬). Kindly help if possible.