1 reviews | Active since Aug 2011
Very disappointed about the service regarding my decoder delivery status
Two weeks ago on the 20th July i was contacted by a consultant offering me a price lock subscription that comes with an explorer decoder. I was advised that the decoder will be delivered to be withing the next 5 working days. I've been calling in from last week and been told that my order was submitted to the department that delivers the decoders but to date i still haven't received any feedback whatsoever and still no delivery of the decoder. From day one i've been a loyal customer to Mulitchoice and i am so disappointed with the service i've received this far with regards to my price lock susbcription that i was offered.
May i please get assistance from someone who has an idea of the status of the decoder being delivered to me
Regards, Sibongile Gumede
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
I did receive a call on Thursday evening from a lady who did say she will do a further investigation into my complaint and will get back to latest was suppose to be the previous Saturday. I still haven't received any feedback to date and when i still check on the online tracking site for the status of the delivery there is still no information updated for my reference.
Regards,
Sibongile Gumede
I did receive a call on Thursday evening from a lady who did say she will do a further investigation into my complaint and will get back to latest was suppose to be the previous Saturday. I still haven't received any feedback to date and when i still check on the online tracking site for the status of the delivery there is still no information updated for my reference.
Regards,
Sibongile Gumede