MB
Mark B
1 reviews | Active since Dec 2021
29 Dec 2021, 10:01
Very disappointed
I'm very disappointed 😞 I've joined the pricelock with dstv on the 27th of October 2021 and canceled my previous set up with dstv but for 3 months I have not watched TV I've phone them numerous times and everytime when I phone holding on for a long period, when I get to talk to one of the consultants they say that the matter is being escalating for the past 3 months I've phone them everyday Very upset customer
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
29 Dec 2021, 10:54Hi Mark Boards,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
DStv (MultiChoice)'s reply29 Dec 2021, 10:54
Official
Hi Mark Boards,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
MB
Mark B's updateReviewer Update
29 Dec 2021, 13:29Seriously the dstv have a different manner of dealing with customers which is unprofessional,
I mean if someone escalate a matter they should atleast respond whitin 48hours
But days will pass than they will still escalate the matter when someone follow up
It's Deen three months already and I haven't received any feedback from them but they say I'm owing them R2000.00
I'm am a loyal customer which pays TV license
But can't watch any channel due to them dishonesty
How can you send me a primary decorder whitout the main decorder and said that the installer will come with the main decorder
I'm paying why must the installer be a receiver of someone else belongings
I mean if someone escalate a matter they should atleast respond whitin 48hours
But days will pass than they will still escalate the matter when someone follow up
It's Deen three months already and I haven't received any feedback from them but they say I'm owing them R2000.00
I'm am a loyal customer which pays TV license
But can't watch any channel due to them dishonesty
How can you send me a primary decorder whitout the main decorder and said that the installer will come with the main decorder
I'm paying why must the installer be a receiver of someone else belongings
MB
Mark B's update29 Dec 2021, 13:29
Reviewer Update
Seriously the dstv have a different manner of dealing with customers which is unprofessional,
I mean if someone escalate a matter they should atleast respond whitin 48hours
But days will pass than they will still escalate the matter when someone follow up
It's Deen three months already and I haven't received any feedback from them but they say I'm owing them R2000.00
I'm am a loyal customer which pays TV license
But can't watch any channel due to them dishonesty
How can you send me a primary decorder whitout the main decorder and said that the installer will come with the main decorder
I'm paying why must the installer be a receiver of someone else belongings
I mean if someone escalate a matter they should atleast respond whitin 48hours
But days will pass than they will still escalate the matter when someone follow up
It's Deen three months already and I haven't received any feedback from them but they say I'm owing them R2000.00
I'm am a loyal customer which pays TV license
But can't watch any channel due to them dishonesty
How can you send me a primary decorder whitout the main decorder and said that the installer will come with the main decorder
I'm paying why must the installer be a receiver of someone else belongings