Very Disappointed

<p>You change the account holder first name from Loganyagie to BLUE! I tell the consultant that the name is incorrect. Now I need to provide ID. I ask them to look at history and even the Supervisor says sorry, not possible yet admits there's a system issue. I have a Premium package and expect to be treated with more respect. All you need to do is check a previous statement and you'll see the correct name! Very disappointing service! Your overall rating should mean something to you but clearly, it doesn't. System changes me from Xtraview to nothing so now I don't even have a TAT on the resolution and one of the two decoders will work. Supervisor even says I'm committing ***** by representing my Fiance'! WOW! I also have a copy of the call, by the way!</p>