Very disapointrd with Multichoice and their poor service

I paid my DSTV on the 1st of September 06:12 , around 08:14 i received sms confirming that they received the payment , 10:16 another message that they disconnected my services for non payment, I contact them on the whtsaap line because my internet not working Kayla told me they didn't allocate data for me because i must pay R50 for re-connection fee, which doesn't make sense re connection fee for disconnecting me after I already paid , I phoned the offices on *** the put me oh hold for more than 30 minutes until i hang up .