AN
Antonie N

1 reviews | Active since Sept 2013

27 Feb 2015, 07:08

Very Bad - work communication. Can We trust you?

Dstv<br> <br> I don't know, or you have uneducated workers or plain stupid that don't know what on earth is going on. After long time of insurance my PVR decoder go faulty. 4 Stores can't help me because of no stock to change decoder. your people at insurance said that they will refund me R850 which did not do yet. false promise.<br> <br> End of January i phone your guys to report that i can't watch tv for whole month and ask you to put of my signal. i trust your people that you done it. Last week i phone you, ask to take my second decoder and make it 1st decoder. the lady told me i only owe R60.<br> <br> Now in the week they put my signal of again. I phone in and explain everything like above. the gentlemen said he apologise, ask me no connection fees, do a run on my account that they will not put it of again. no exta charges he said. i trust him also gain. <br> <br> Now this is Cricket Morning of World Cup. a Match i was looking forward to see. The gentlemen dit not do what he said. The previous lady did not do what she said and the insurance department did not do what they said to refund me my money.<br> <br> Now give me any reason why, WHY SHOULD WE TRUST YOU???<br> I think Star sattelite is the answer, please

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply27 Feb 2015, 10:07
Official
Hello Antoon007,

Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.

Please refer to your personal e mail address for more information pertaining to your query.

To update or change any of your account information, you may also make use of the different options below.

Our Contact Centre is open seven days a week from 07h00 to 23h00 to assist telephonically.

You may also request assistance from any of these channels:

-The Dstv Forum on www.dstv.com
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- ***

Regards
Rupert