Very bad services

I have been a dstv customer for years and since i signed up for the price lock service i am so sick and tired of dstv. I want to cancel my dstv price lock and since september 2019 the dstv agents have been telling me i have to months left on the contract. Every agent i speak to tells me i have 2 months left i spoke to a agent on yhe 2nd of December who advised me that i can down grade on the 2nd on january when i called today the 30th december 2019 the agent tells me i have 2months left on the contract but i can pay an extra cancellation fee. What total *******. This is the worst service and their is no way to get hold of price lock to find out when my contract ends. Every agent i speak to gives me a different story and if they cant assist me the call gets put down. I have spoken to teamleaders and email teamleaders but no one responds. I want a price lock agent to contact me.