Very bad service unprofessional agents

I am not happy with the level of service that I got from you, I made a payment of R484.00 on the 01/10/2019 & then you went on to my account debited me R528.62. I HAVE BEEN CALLING YOU EVERY MONTH BECVAUSE THERE'S MISTAKES AFTER MISTAKES WITH YOUR BILLING SYSTEM.I WANT CALL RECORDING THAT STATES I WANT A DEBIT ORDER SERVICE BECAUSE THAT IS WHAT I HAVE BEEN TOLD, LAST MONTH I DOWNGRADED MY SERVICES FROM COMPACT EXTRA TO COMPACT PLUS AFTER PAYING R707.00 ON 03/09/2019 YOUR SPECIAL ENDED ON THE 31 AUGUST NOW THE AGENT I SPOKE TO PROMISED ME REFUND AND DOWNGRADED MY SERVICES TO COMPACT PLUS BUT YET THE MONEY REMAINED THE R707.00 INSTEAD THEY TOLD ME MY REFUND WILL BE R10.62 HOW IT GOT THAT I DON'T KNOW.

Sinxobile Xaba was supposed have called me back on the 02/10/2019 never happened Cherlinah Gouws did authorised debit order in my acc Leticia Mabele escalated my refund to your finance Portia Bhengu did't give me a case number with regards to my call yesterday Kgomotso Mositoe is the supervisor I spoke to this evening awaiting feedback

PLEASE GIVE US THE SERVICE WE DESERVE