DL
David L
1 reviews | Active since May 2015
07 May 2015, 21:01
Very bad service to say the least
Thanks dstv for always being on time when it comes to taking your subscription fee every month but when you guys mess up it takes over a month to get a call back and be told that nothing has been done on your side absolutely useless customer care. When I ask to be put through to a supervisor and the service is even worse than the agents .... debit my account then blame it on the system .
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Replies (1)
DStv (MultiChoice)'s replyOfficial
11 May 2015, 12:13Hello lopesd1985,
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
We confirm that according to our records you have been assisted by one of our consultants and your billing query has been resolved.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
We confirm that according to our records you have been assisted by one of our consultants and your billing query has been resolved.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
DStv (MultiChoice)'s reply11 May 2015, 12:13
Official
Hello lopesd1985,
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
We confirm that according to our records you have been assisted by one of our consultants and your billing query has been resolved.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
We confirm that according to our records you have been assisted by one of our consultants and your billing query has been resolved.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert