Very Bad service received for the past year...

Item: DStv (MultiChoice)
Rating: 2
Author: Leandri O

My account is a total mess on MultiChoice side. I have been struggling with my account issues for the past year and it seems that NO ONE can assist me. I have had many promises from the call center, but nothing ever came from that. My account has been changed to debit order without my authorization and I see this as *****!! I pay my account each month at a Checkers Hyper Money marker (On time) and they still disconnect my DSTV...every month, sometimes everyday! This can't go on like this. I need this resolved ASAP!!!!

Helpful (0)

Replies (1)

DStv (MultiChoice)'s replyOfficial

10 Aug 2015, 15:45

Hello Lielies91,

Please accept our apology and the inconvenience caused in this regard.

We have cancelled the debit order facility to prevent unpaid debit orders on your DStv account. Furthermore, your DStv account has been escalated to our finance department for further investigation.

Please refer to your personal email address for a detailed response to regarding your query.

Thank you for bringing this matter to our attention. Your support is important to us.

Here are our touch points:

@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com

Kind regards
Dinah

DStv (MultiChoice)'s reply10 Aug 2015, 15:45

Official