SS
Sunil S

1 reviews | Active since Jan 2013

27 Oct 2017, 11:20

VERY bad service & No delivery on time

After waiting 2 Weeks the price lock department finally called me. I was informed that I will get delivery today. as I took the 79 decoder deal. As I going to be using the decoder as extra view . I have already paid for the installation as this is the only weekend i am free I have an order number ,I called the company they informed me that delivery is only happening after 1 Nov

Is this customer service !!!!!!!!

0
Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply27 Oct 2017, 12:20
Official

Dear Sunil

We acknowledge receiving your complaint. Feedback will be communicated to you shortly.

Kind regards

DStv Hello Peter team

DStv (MultiChoice)
DStv (MultiChoice)'s reply27 Oct 2017, 13:48
Official

Dear Sunil

We apologise for any inconvenience caused.

Please note that your application for the R79 contract was done yesterday and the decoder was only dispatched today. The delivery will be in the next 3 -7 working days.

Kind Regards

Elna [DStv : Hello Peter Complaints]