Very bad service from the Provider

I have requested and submitted change of ownership documentation with the service provider Multichoice in March 2022. The process is still not completed on 27 April 2022 and the call centre staff is taking me from pillar to post to get this resolved. This is a very poor kind of service experienced my myself. I end up being put on hold for almost 20 to 30 minutes. This completely unacceptable and I will be withdrawing my services and encourage other family members to do the same.