Very bad service from Noko Kgano and Multichoice all together

I have been having the same issue for months I keep getting a balance brought forward when I ask why I'm being told that there was a system error and my older decoder was activated the last consultant I spoke to said the finance department never rectified that so I will always have a balance over due,now on the 6 May 2023 I spoke to Noko Kgano she was extremely rude she ended the chat before my query was resolved,I am really not happy with Dstv I use my own money to call and own data to chat to the company ,I need this to be rectified becuase I cannot pay R995 for DSTV compact does that make sense......I'm not happy