Very bad service from multichoice.

My mother called MultiChoice to apply for a price lock. Fiirstly she told them that a third party will be paying for the account which is myself, they told her to send some docs but did not tell her to fill in a third party form, next thing after sending the docs she had to call them after about four days to ask if they received the docs because nobody has called her yet like how it is said on the email, only then they told her that she must quote the number on the email they sent and the consulatnt she spoke to said she will then send it to her manager and she will receive a call and no timeframe was given. My mother had to call them again since she did not receive a call after another three days and only then they told her she has to download a thirdparty form from thier website. My mother did that and sent all the docs required again, still multiChoice did not call her, she had to call them and ask for an update, only then they told her that her application has expired and she has apply all over again. All the people my mother spoke to did note have the time to explain everything on one call in order to complete the application, they say it takes three days for them to get back to you after they have received the email but they don't. My mother called the head office to complain about the service but the consulatant she spoke did not take the complaint serioulsy and only told her she will have to send her details for a call back to redo the application. She asked her after how long are they going to call, she said about three working days. It's now been 6 days and still no call from multichoice. How long do we have to wait to apply for a simple thing like this, their service is really bad they are not informative and they do not tell what to do all at once, My mother repeatedly asked the first consultant she spoke to after telling the things she needs to send if that was all she needs to do and she said yes. We had never had to experience such bad service from such a trusted brand.