Very bad service from DSTV

I’ve been a DSTV subscriber for over 15 yrs if not 20. I’ve always enjoyed their service until recently. My Explorer 2 started giving me problems ( I.e couldn’t access catchup, rewind or access any of the saved programmes). So I called their customer service of which they tried to reboot and try and troubleshoot me remotely but the problem would not clear and was advised to take in the decor to the walk in centre. Because of time constraints and the pressures of working from hone, I would leave that and try again after a couple of weeks when I can remember and would go through the motions again and get to the same advice to take the decorder to the walk-in service centre. I eventually decided to act on this, this past Sunday, decided to take the decorder in for repairs or and exchange for a new one as per telephonic advice from personelle working for DSTV. I started enquiring about the neared walk-in centre from my place in Centurion. To my surprise the nearest to my place was either Randburg or Wonderboom, which places are so far from my house. I was not happy about this finding but thought I should get the decorder sorted once and fir all. Drove to Randburg multichoice walk-in centre. Went through all the COVID check in protocols and in no time was attended to. I was informed that the hard drive on the decor was *******ed and that because it’s insured I can get issued with a new explorer 3. I was happy with the news off course feeling very optimistic about having my issues sorted out. The lady that was attending to me went through the whole process of transferring my profile etc. Onto the new decorder. She indicated systems problems during this process of dawn loading my profile on to the new decorder and confirmed that two other new decorders in progress at the time were experiencing the same systems problems. She apologised and asked for my patience. I obliged her and also took an opportunity to get her to activate showman as I already qualified to access it for free on the nearly R1000.00 subscription package I’m in. The system gave us problems, kicking me out until we gave up on the show max. I was by then the only client remaining at the walking centre and agreed to leave as the lady assured me that she will escalate the technical glitch to their back office but assured me that the DSTV will be working perfectly. On getting home, I did the necessary connections and switched on my tv. The decoder would not connect giving me an error message that there’s no signal either due to bad weather or weak signal. Again I called the call centre and the same procedure of remotely troubleshooting me were followed, yielding no results. Again I tried Sunday, Monday and Tuesday, holding on fir kind periods of time in my cellphone. I was eventually advices to do a call out with a DSTV installer. You can imagine how furious I was to hear of this but after days of not having access to the news etc, I thought let me concede and get someone to come resolve the issue. I did the call out the guy cam abc told me that the decoder ties not work. I was shocked as this was a brand new decoder. I offcourse had to pay a R450.00 call out fee. I again called the call centre to relay my ordeal starting from Sunday to Tuesday evening and that the DSTV installer confirmed that the decorder doesn’t work and wanted to enquire if they can send someone to my house to come sort out the DSTV issues at my house. I was informed that DSTV doesn’t offer such a service and that I will again have drive to Randburg multichoice to take back the decorder I have and try and get issued with a new one. I’m very frustrated by this because should I go and comeback to find that the decorder doesn’t work again, then I’ll again gave to call on a DSTV installer, pay him etc, etc, etc.I do not know what to do now because as it is, I’m paying for a service that I’m just not enjoying from DSTV. I also have to date not received a call or something about the showmax issue which they were supposedly suppose to be resolving. Oh Peter, I need your help