1 reviews | Active since May 2016
VERY BAD SERVICE FROM DSTV
<p>I am a fairly new customer to dstv and my dstv was disconnected in March due to unemployment and in April was able to get together funds to pay and spoke to a consultant to confirm the total I owed and was given a figure of R390+77 and now a month later I owe R562 when my subscription is R340. </p> <p>Today I wasted more than R60 of my airtime and spoke to two consultants but didn't receive any help nor a decent explanation moreover than being put on hold here and there. I feel the transparency and treatment was of a very poor nature and it's sad because I have to suffer financial loss for someone else's incompetence.</p>
Dear Nduduzo Mbele
Previous to the 23rd June 2016, our official page at Hello Peter i.e. the MultiChoice page only extracted queries addressed/named under keywords related to MultiChoice. All other keywords/categories e.g. DStv Installations or DStv service were not included in what we received.
We have asked the Hello Peter Team to help us find every single query addressed to us in order to ensure that we receive these in future, irrelevant of the keywords used or category chosen by the customer. We want to be able to connect with all our customers and not miss any concerns raised by you. Your email is part of a batch of queries located and it has reached us extremely late.
We apologise for the inconvenience caused, however according to detail logged on our system, it appears that your query was resolved by one of our alternative DStv Customer Care channels. Please feel free to let us know if this is not the case.
Kind Regards,
MultiChoice - DStv Support @ Hello Peter
Dear Nduduzo Mbele
Previous to the 23rd June 2016, our official page at Hello Peter i.e. the MultiChoice page only extracted queries addressed/named under keywords related to MultiChoice. All other keywords/categories e.g. DStv Installations or DStv service were not included in what we received.
We have asked the Hello Peter Team to help us find every single query addressed to us in order to ensure that we receive these in future, irrelevant of the keywords used or category chosen by the customer. We want to be able to connect with all our customers and not miss any concerns raised by you. Your email is part of a batch of queries located and it has reached us extremely late.
We apologise for the inconvenience caused, however according to detail logged on our system, it appears that your query was resolved by one of our alternative DStv Customer Care channels. Please feel free to let us know if this is not the case.
Kind Regards,
MultiChoice - DStv Support @ Hello Peter