JR
Jade R
1 reviews | Active since Jan 2023
09 Oct 2023, 13:36
VERY BAD SERVICE
I took out a DSTV Ultra HD package for R 699.00 , I have made a payment already and covered for the month of October , DSTV has disconnected me due to their systems splitting payments of which I had cancelled prior to my new package , i paid but now I'm still disconnected , Their call centre is so *********** all they do is put me on hold and drop the call , their service is so poor, I will never recommend DSTV to anyone .
Helpful (0)
Replies (11)0
Replies (11)
DStv (MultiChoice)'s replyOfficial
09 Oct 2023, 13:50Hi Jade,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
DStv (MultiChoice)'s reply09 Oct 2023, 13:50
Official
Hi Jade,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
JR
Jade R's updateReviewer Update
10 Oct 2023, 12:04Good Day
@dstv it has been close to 24HRS and I have still not received a response to a simple query
I have paid already for October , Your system decided to split my payments and decide for me. I am becoming very frustrated! I need this sorted and My Ultra HD package Reconnected!
@dstv it has been close to 24HRS and I have still not received a response to a simple query
I have paid already for October , Your system decided to split my payments and decide for me. I am becoming very frustrated! I need this sorted and My Ultra HD package Reconnected!
JR
Jade R's update10 Oct 2023, 12:04
Reviewer Update
Good Day
@dstv it has been close to 24HRS and I have still not received a response to a simple query
I have paid already for October , Your system decided to split my payments and decide for me. I am becoming very frustrated! I need this sorted and My Ultra HD package Reconnected!
@dstv it has been close to 24HRS and I have still not received a response to a simple query
I have paid already for October , Your system decided to split my payments and decide for me. I am becoming very frustrated! I need this sorted and My Ultra HD package Reconnected!
JR
Jade R's updateReviewer Update
10 Oct 2023, 16:25I am not in arrears,I never used the streaming packages it was never activated, prior to me paying for the Ultra HD package I was lead to believe by your agent that these streaming packages was canceled/deactivated...I paid R832.00 on the 22nd of September, my first installment was due only the 3rd of October , Your system split the payment! I am supposed to be connected my next payment is only due on the 3rd of November
JR
Jade R's update10 Oct 2023, 16:25
Reviewer Update
I am not in arrears,I never used the streaming packages it was never activated, prior to me paying for the Ultra HD package I was lead to believe by your agent that these streaming packages was canceled/deactivated...I paid R832.00 on the 22nd of September, my first installment was due only the 3rd of October , Your system split the payment! I am supposed to be connected my next payment is only due on the 3rd of November
JR
Jade R's updateReviewer Update
10 Oct 2023, 16:27How can your consultants tell me they don't have keep record of calls ...go back into my calls and listen to the conversation...this is unacceptable and I will not stop until this is sorted! I am frustrated and highly annoyed
JR
Jade R's update10 Oct 2023, 16:27
Reviewer Update
How can your consultants tell me they don't have keep record of calls ...go back into my calls and listen to the conversation...this is unacceptable and I will not stop until this is sorted! I am frustrated and highly annoyed
JR
Jade R's updateReviewer Update
11 Oct 2023, 09:37DSTV I am waiting for a response, You need to properly check your records my package of R699.00 needs to be reconnected
JR
Jade R's update11 Oct 2023, 09:37
Reviewer Update
DSTV I am waiting for a response, You need to properly check your records my package of R699.00 needs to be reconnected
JR
Jade R's updateReviewer Update
11 Oct 2023, 10:41?????????????????????????????????????????????????????????????
JR
Jade R's update11 Oct 2023, 10:41
Reviewer Update
?????????????????????????????????????????????????????????????
JR
Jade R's updateReviewer Update
11 Oct 2023, 11:43DSTV ???????????????????????? ARE YOU GOING TO IGNORE ME ??????????? where do we escalate the media because this is bull**** !?!?!?!
JR
Jade R's update11 Oct 2023, 11:43
Reviewer Update
DSTV ???????????????????????? ARE YOU GOING TO IGNORE ME ??????????? where do we escalate the media because this is bull**** !?!?!?!
JR
Jade R's updateReviewer Update
11 Oct 2023, 15:45So this is how DSTV handles queries ? You just ignore people ?
JR
Jade R's update11 Oct 2023, 15:45
Reviewer Update
So this is how DSTV handles queries ? You just ignore people ?
JR
Jade R's updateReviewer Update
11 Oct 2023, 17:16DSTV!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?! Your agent Londiwe confirmed that I called on the 13th of September to Cancel the streaming packages! I PAID FOR THE PRICE LOCK ON THE 22ND OF SEPTEMBER CHECK YOUR DAMN RECORDS!!! YOUR AGENT LONDIWE SAID SHE WILL GET BACK TO ME IM CALLING EVERYDAY NO ONE IS ASSISTING ME!!!!!!!!
JR
Jade R's update11 Oct 2023, 17:16
Reviewer Update
DSTV!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?! Your agent Londiwe confirmed that I called on the 13th of September to Cancel the streaming packages! I PAID FOR THE PRICE LOCK ON THE 22ND OF SEPTEMBER CHECK YOUR DAMN RECORDS!!! YOUR AGENT LONDIWE SAID SHE WILL GET BACK TO ME IM CALLING EVERYDAY NO ONE IS ASSISTING ME!!!!!!!!
JR
Jade R's updateReviewer Update
12 Oct 2023, 07:25I have lodged a complaint with the Consumer Goods and Services Ombudsman with Reference Id-Y4015V0D , I am going to be in contact with my lawyer , your service is pathetic and DSTV has no urgency .... continue ignoring my complaint/Query.
JR
Jade R's update12 Oct 2023, 07:25
Reviewer Update
I have lodged a complaint with the Consumer Goods and Services Ombudsman with Reference Id-Y4015V0D , I am going to be in contact with my lawyer , your service is pathetic and DSTV has no urgency .... continue ignoring my complaint/Query.
JR
Jade R's updateReviewer Update
12 Oct 2023, 13:55**********!!!!!!!!!!!!!!!! DSTV!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
JR
Jade R's update12 Oct 2023, 13:55
Reviewer Update
**********!!!!!!!!!!!!!!!! DSTV!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!