Very bad service DSTV

Very bad service from dstv...fed up with them...one error after the other. There whatsapp thing is useless. Problem: Complaint 01 April. The Saturday after the 01st April dstv called. I think his name was Ayanada and he says he handles the hellopeter complaints. My complaint was this; Some time ago was informed that I have rewards and must look at it on the MyDstv App. It showed I can have Premium for a month at no cost. It actually said : Premium on us..the US meaning dstv. I tried to actioned it and saw I still have only the channels for the Compact Plus package on which I was all along. I contacted dstv and was told I have no reward and is on compact plus. I even later on received notification that the compact plus is my package and there is an annual increase. Debit order went of exactly for the amount for my compact plus package and included insurance for the decoder. But what happened today 01 April to me? My service was suspender for non payment of my Premium package. This happened while I was still on my existing compact plus package and never had any access or full Premium. So what happened I had to pay today R309.68 to activate my compact plus again as one of the dstv computers says I have premium package. But again I never had access on my decoder to premium package. I feel dstv should refund or credit me.

On 4 th April this man who called from dstv said he will refund me the reconnection fee as I had no access to premium package but still only to compact plus. He even said he sees my bank info. Until today 15 April I had no refund yet. To top it all my subscription is R489 and now on the dstv app it shows monthly as R570.

This is not nice nor right how dstv treats me.

I want someone to call me and for once and all fix these things.