very bad service, consultants dont even know their products

I was a Showmax Pro customer and was very happy with the service as I would watch my sports and other tv shows on 5 different devices at a time.

October month I got an email Showmax Pro is being discontinued and we where offered an option to take up DSTV stream(compact plus) with showmax for a 24 months contract for R349 per month with the first month being free. The offer was excellent and I signed up for it, today is the 7 of December my offer is still not correctly set up.

1 The Showmax is not linked and its streaming is cancelled I cannot watch Showmax. 2 I have been in contact with the client services and support and to date I don't have a straight answer as to why its not properly linked, it seems their agents don't even know about the offer. 3 The DSTV stream is supposed to support 5 devices and now I can only watch on 1 device at a time 4 I was charged the first month for Showmax R99(luckily it was refunded) and R349 which I asked for it to be credited to the current account, but I only found out with numerous calls to DSTV that it was linked to my previous DSTV account. 5 Every time I called the call center I would speak to a different agent who would not even have a clue about the package. 6 The other communication I received was that the offer was valid from 22 Sep to 21 Oct and I subscribed on the 1 November when the offer expired, funny part is a lady from Showmax/DSTV called to confirm and set up, also on the 24 November I received another email request to set up recurring payment and get a R500 Makro voucher. Now I am missing out on the voucher as my package is not correctly set up. 7 One of the agents suggested that I try to set up again via the link and the reply was that my account is already signed up for the offer. 8 With all these ups and downs, one minute its set up and the next its not DSTV tried to charge me on the 22 Nov and after there was no funds in my account the streaming was cutt off on the 23 Nov, then we sat for another week without any TV as both where off DSTV and Showmax and Showmax has been off ever since

It seems even the technical staff don't even know the offer or how to set it up, because they would take more than a week to reply and with the wrong information.

Every time I am told the matter is referred to technical managers but the very same technical managers come back with no straight answer.

I currently have 2 reference number ***2 and ***3.

I have been struggling with one thing for over 6 weeks now and I cannot take this anymore.

This is a cry for help