VERY BAD SERVICE

I am sending this with a very heavy heart. For the past 3 months, I have not been receiving any joy from Multichoice DSTV. I had billing issues with them and went to their walk-in center. They told me the issue was resolves. Everything was on mail, when I was at the Multichoice center, I shown the consultant the message I received from Multichoice DSTV which read

"DSTV: Upgrade to family & we'll move you up to Compact at no extra cost. WhatsApp "Move Up" to *** to upgrade T&Cs. Opt out: https://dstv.tv/o"

I followed all the instructions with the consultant right there and "All was done". I made the full payments they have requested from me; all was well. I arrived home and all was well. Two days later, I received the message being told that" My service have been disconnected due to non-payments" after making the payment right at the walk-in center, is that how Multichoice works???

For the whole month of September 2022, I did not enjoy my viewing that I have paid for, I was being connected for two day and after tow day my services was disconnected, IT WAS FOR THE WHOLE MONTH!!!

Month of October was the same store.

I went to the walk-in center almost every weekend and I was also making calls to contact center, and no one could tell me what the issue was, every time their response was "we really do apologies" that's all they were good for, not even explaining what they are apologizing for. I have been waiting for the "team leaders", "supervisors" to come back to me as promised but none of them have been.

This is the 3rd Month and I believe you can check the records; you will see what I am talking about.

I really need this to be resolved as soon as possible, this is inconveniencing me, my parents and my siblings. I have 3 decoders.

Please.....