Very bad service and inconsiderate

I've spoken to 4 call center agents and none of them is willing to assist me with reconnecting my account again. I've been put on hold for almost 20 minutes but until now I'm still stuck with a disconnected decoder on display. This is why most people are connected with fibre deals and I'm definitely joining. I've never skipped payments but multichoice has just lost another client. I'd rather live in the rurals without one