Very bad service and customer care from DSTV Multichoice South Africa

DSTV Multi Choice

This is the third time I am posting this story.

I pay my monthly subscription to DSTV Multichoice diligently and this is the service I get from them…….

Both my previous stories had this response without any results Enquiry Reference Number : ***3 Enquiry Reference Number : ***2

The answer that was left on Hello Peter from DSTV Multichoice With no results

DSTV (Multichoice) reply: We acknowledge receiving your complaint and we are getting to it. Feedback will be communicated as soon as possible. Date 19 October 2023 Kind Regards Hello Peter Team

No feedback at this point and no conclusion or solution to the complaint.

This is my story My name is Marius ******tze *** 082 DSTV Account Number : *** My Address 36 Oranje Str Randlespark Klerksdorp *** mf********* I contacted DSTV after I had a problem with my two decoders. George Hammanskraal DSTV. *** I got a message on both decoders saying they could not pick up a signal. The dstv dealer said I would be contacted by a dstv technician. I presumed it was a technician that worked for the company not an outside contractor. A **** artist. I was contacted by Wahte Jones Company Dish tecnicians *** See picture 1 I was told by him he would be here Friday 11 August 2023 At 13.00 pm He arrived with an assistant. Two black men In a white BMW No markings on his car about being a company or a DSTV technician. I showed him the errors on the decoders. He looked at all the problems and did not give me a quote on the work he was going to do, and the cost involved. He just started working immediately. He replaced the eye on my dish. He replaced some TV cables. See Picture 2 He replaced a little junction box behind one decoder. See picture 3 After completing the work that took no longer than 30 minutes he sat down and sent me an invoice via WhatsApp to the value of R 9500.00. I rejected the invoice. He subsequently deleted that invoice and sent me a new invoice to my WhatsApp. See picture 4 I had to pay him R 6985.00 Immediately See proof of payment made to his account NR Leshabana Standard Bank Account number *** He did not leave the property and held my wife and I HOSTAGE until we did an immediate EFT to his account for the amount of R 6985.00 We paid him accordingly as we were petrified for our lives and safety. He then left After he left I sent him a WhatsApp asking him the name of the company that employed him to do the work at my property. He refused to answer my calls and my WhatsApp messages. Finally late on Saturday night he sent me a message and a picture that he was still working See picture 5 I continuously wanted to know which company employed him to do the work on my decoders. Finally he sent me a picture that the number he got my info from was an unknown number See picture 6 Now I have never been one not to pay for services rendered. I have always been one to pay for services rendered. But I have been ****med. I do believe that this man and his partner has ripped us of and ****med us as well as hold us HOSTAGE for the payment. I do believe Multichoice and DSTV must investigate this case. This person his company and his assistant Dish technicians Cell number VAT # *** Email : *** *** N PHUTHENI NR LESHABANA Bank Account NR Leshabana Standard Bank Account number *** Address 5 Dale Road Midrand Please note VAT Number is the same as his cell phone number. The only information I can verify is his account number we had to pay the money into. I urge Multichoice and DSTV to look into this matter very very seriously as these are the people who are doing work for Multichoice and DSTV and ****ming people and holding them hostage in their own homes. People that are ****ming and charging so much extra money for work done. I do believe you have to be a Multichoice and DSTV agent before you perform any work on people’s decoders etc. Please advise the way forward before I make this a public issue against Multichoice and DSTV.

The third story DSTV Multichoice, is this how much you care for your paying customers…….