Very bad service.

I just opened a multichoice account. We went to multichoice in Umhlanga on Friday and we were helped by nomfundo maqubela that assisted us with change of ownership on a extra view that needed to be added to my account. They have just come in to do the installation and informed us that the decored is not switch as yet. Can you please inform us why this hasn't been done? I live 40 kilos from my nearest branch that is why went into the branch on sunday to have everything sorted there and then.please change it immediately as the other decoder is not working and we will be paying double.

Kind regards