1 reviews | Active since Aug 2017

13 Aug 2017, 20:52

Very bad service

<p>My Dstv was disconnected 7 times during the past month. I sent my proof of payment twice to Dstv. I phoned them 7 times to get reconnected. Everytime I phone I am told the same story over and over "They wil escalate it to the Finance department", and 3 or 4 days later, the same story all over again. This is absolutely unacceptable poor service. I also had the same problem a few years back and it took Dstv 8 months to sort it out.</p>

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Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply14 Aug 2017, 08:29
Official

Dear Wernus

We acknowledge receiving your complaint. Feedback will be communicated to you shortly.

Kind regards

DStv Hello Peter team

DStv (MultiChoice)
DStv (MultiChoice)'s reply14 Aug 2017, 15:04
Official

Good day Wernus Claassen

Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.

We have tried to contact you without any success.

Please refer to your personal e mail address for more detail pertaining to your concerns.

Once again, please accept our sincerest apologies for the inconvenience you have experienced in this regard.

Kind regards

Rupert