lM
louis M
1 reviews | Active since Feb 2015
03 Feb 2015, 12:03
Very bad service
Enquiry not resolved and had to phone and phone again. They just debit your account with out notifying you and suspend your service when and if whether they like and charge you reconnection fees, even if it is not your mistake.
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Replies (1)0
Replies (1)
DStv (MultiChoice)'s replyOfficial
04 Feb 2015, 13:24Hello louismen,
Reference is made to our telephonic conversation in regards to the billing on your account and the service you received from MultiChoice.
We confirm that your account has been adjusted and your service has been reconnected as requested.
Please accept our sincerest apologies for any inconvenience you may have experienced in this regards. Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Reference is made to our telephonic conversation in regards to the billing on your account and the service you received from MultiChoice.
We confirm that your account has been adjusted and your service has been reconnected as requested.
Please accept our sincerest apologies for any inconvenience you may have experienced in this regards. Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Your support, and that of all our customers, is important to us.
Regards
Rupert
DStv (MultiChoice)'s reply04 Feb 2015, 13:24
Official
Hello louismen,
Reference is made to our telephonic conversation in regards to the billing on your account and the service you received from MultiChoice.
We confirm that your account has been adjusted and your service has been reconnected as requested.
Please accept our sincerest apologies for any inconvenience you may have experienced in this regards. Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Reference is made to our telephonic conversation in regards to the billing on your account and the service you received from MultiChoice.
We confirm that your account has been adjusted and your service has been reconnected as requested.
Please accept our sincerest apologies for any inconvenience you may have experienced in this regards. Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Your support, and that of all our customers, is important to us.
Regards
Rupert