Very bad service

<p>My previous review on Hello Peter got a response that someone will contact me urgently. No one has been in contact yet. I had to phone DSTV to get a response. Was told my matter was escalated and I will receive feedback by no later than end of business on 10 May 2017. No feedback received. My phone call today met with a consultant who again asked for background on this matter. I have explained this for 6 times now eventhough their 'calls are recorded'. The consultant could not find any query on my account or any escalation. Spoke to a manager and was told to phone the finance department as they cannot assist. Phoned the finance department 4 times already, each time you hold for more than half an hour and no one answers. I still do not have any progress on this matter. This is really unacceptable.</p>