HB
Henry B

1 reviews | Active since Mar 2009

06 Mar 2017, 09:57

Very bad service

<p>My reply to DSTV below</p> <p>It is not my problem that your system does not want to make a refund for less than R50. How can you recover amounts outstanding under R50?The over recovery was your fault and no fault of mine. How can you leave R23.88 in an account that is no more active? It is unconstitutional to keep my money that does not belong to you. It was incompetence from your side. I f you can’t refund 23.88, kindly refund R50 and I will pay in the difference into your account.</p> <p><br />"Dear Valued Customer<br />CASE NUMBER: ********** <br />Thank you for contacting the DStv Billing and Collections Team.</p> <p>Kindly note that the system cannot refund amounts under R50 as we have tried to reverse and refund but the R23.88 can only remain on the account as credit.</p> <p>Best wishes<br />The DStv Billing and Collections team "</p> <p><br /><br /></p> <p> </p>

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Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply06 Mar 2017, 10:33
Official

Dear Henry

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

MultiChoice: Hello Peter Team

DStv (MultiChoice)
DStv (MultiChoice)'s reply09 Mar 2017, 10:24
Official

Good day Henry

Please accept our sincerest apologies for any incontinence you may have experienced in this regard.

Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.

We currently investigating your concerns ..

Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.

Kind regards

Rupert