1 reviews | Active since Jun 2015
Very bad service
<p>I entered into a 2 year price lock agreement with DSTV on December 14 2013,the first subscription was paid on January 1 2014. The duration of the price lock is 24 months,meaning my last pmt for the price lock should have been on December 1,2016. To my dismay ,I still owe DSTV R92. I have since brought this matter to them twice already in the month of December 2016 and I was promised someone would call me to resolve the matter. No one seems to be interested to contact me,this shows a level of incompetence or lack of professionalism with the people concerned regarding matters of this nature. Very bad service indeed.</p>
28/12/2016 I spoke to Tshego ref# ********** 1-I35,and she promised that she would get back to me within 48hrs after investigation..30/12/2016 she calls me again and she undertook to transfer me to the accounts department for more clarity on the matter at hand. I was put on hold for a good 2hrs and eventually I was cut-off. This shows how DSTV/Multichoice don't care about the needs of the clients. Pathetic service,they can't even go back as far as 24months in order to reconcile a simple account. The brand ambassadors of this institution have questionable work ethics
28/12/2016 I spoke to Tshego ref# ********** 1-I35,and she promised that she would get back to me within 48hrs after investigation..30/12/2016 she calls me again and she undertook to transfer me to the accounts department for more clarity on the matter at hand. I was put on hold for a good 2hrs and eventually I was cut-off. This shows how DSTV/Multichoice don't care about the needs of the clients. Pathetic service,they can't even go back as far as 24months in order to reconcile a simple account. The brand ambassadors of this institution have questionable work ethics