Very Bad service

Bad service ever. This month i made a payment on the 24th for my Septembers subscription. And i came home September don't remember when but i think was the first week of the month my channels were blocked. I called them and emailed my proof of payment. The lady i spoke to cleared the error. The second week came home again the channels are blocked i called them and explained the same thing i explained last time and i asked to speak to team leader or supervisor and they didn't want to and the lady cleared the error and i have explained to her that i am calling them for free i am using my airtime for something that needed to be sorted by them. They cleared the error and apologized. Now what really irritate me is today I'm waking up and the same error is on my screen. And i have to call them again. This is starting to annoy me serious. The problem about this is i need to keep buying airtime. Last week i spent R23 of airtime because the lady made me hold the line for more 10minite. If they want their money that was paid to them, well i also want my airtime back.