VERY BAD SERVICE

I am writing to express my deep dissatisfaction with the service I have recently received from MultiChoice. Unfortunately, the experience has been far below the level of service I expect as a loyal customer.

On 2 November, I made payment for both DStv and WiFi services, but neither of them has been working. I was later informed that I needed to change the decoder, which I did, yet the issue still persists. I have been told repeatedly over the past two days that the matter would be escalated, but no action has been taken.

At this stage, I would like MultiChoice to collect the decoder and WiFi device and issue a full refund. I am extremely disappointed by how this matter has been handled. Their sales agents made false promises, claiming that installation would be free, and I am now being told that I must pay R300 — which is completely unacceptable.

This entire experience has caused significant inconvenience and frustration. As a paying customer, I expect honesty, professionalism, and efficient service — none of which I have received. Even today the wifi is not working but the debit order went off again.