very bad service

on the 9th of January Iwent to dstv offices in Tsakane to get help with my explora decoder, I was unable to use it e.g rewing, catch up or hire a movie. when i get there i was told to phone their call centre and i was charged R20 to use their telephone. on the phone I spoke to a lady be the name of Amo, I then asked her to upgrade my service so i can be able to use explora sevices. I then asked her to explain the difference between the contract that I have and the R515 before she goes ahead with the upgrade. only to find that their services are almost the same the difference is that they add more channels on R515 and I don't want more channels all wanted was to be able to do catch up, rewind, hire a movie and so on and the total amount that i was going to pay is R690 and that is a lot of money for me, I then asked her not to go ahead with it. to my suprise on the 18th of January i got the sms that my dstv services are suspended due to non payment, how come cause the debit order date is the 20th of every month and they received their payment last month? the whole weekend was unable to watch tv, all the channels were suspended, i called dstv on the 20th and they activated my account, i asked to speak to a manager or superviser to lay a complaint that i have and i was told they will call me cause they need to listen to their recordings first, even to date im still waiting for their call, im very disappointed and unhappy with the service that i got. and one more thing your whats app services is very useless all they tell you about is up grade up grade up grade.