Very Bad service

Good day

On the 19 Feb I contact the call centre to downgrade to compact plus The consultant told me it's done .I told the consultant there a debit that going to go off on 20th and I will be reversed and pay the amount . I called again the consultant told that I'm in credit of 300 I should transfer a R250 in I told no I will rather transfer a R300 .I did it On 27 Feb I received a message your debit has been return which I told consult on 19 Feb. The consultant on 27 Feb told me Mam I can see the debit order returned and u paid R300 there is a credit off R150 .On 3 March in received a message that my dstv has been switch due to amount 359 owing .My dstv was switch because off in correct information and as customer I made my means to call .I am penalise for system and consultanterror please advise urgently .I have been loyal customer