1 reviews | Active since Oct 2017
Very Bad Service
We have had Dstv for 3 months now and pay via EFT. First month they recevied payment. Second month we payed on the first on the fifth we got an sms stating that they have not received payment and will suspend our account. After hours of trying to sort this out over the phone we sent proof of payment and it was resolved. Now the third month the exact same thing happens we payed ont he 30th of the month and low and behold on the 5 they sent an sms to say they are going to suspend our services. Again we sent our proof of payment to them but they have suspended our services today.
This is really unaceptable these guys are not doing their jobs right and we must pay the bill everymonth and now a reconecction fee but this is Dstvs fault not ours
Dear Yolandi
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Dear Yolandi
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Dear Yolandi
It is with regret that we learn of your unpleasant experience in dealing with DStv and the level of service you experienced in this regard.
We currently investigating your billing concerns on the account and we will contact you on Monday after liaising with our finance team.
Kindly note your services are reconnected on the DStv Compact package and we have reversed all the reconnection fee's that were charged.
Please accept our sincerest apologies for the inconvenience you have experienced in this regard.
Let us know if there is anything else we can assist you with.
Kind regards
Lebogang
Best regards,
Dear Yolandi
It is with regret that we learn of your unpleasant experience in dealing with DStv and the level of service you experienced in this regard.
We currently investigating your billing concerns on the account and we will contact you on Monday after liaising with our finance team.
Kindly note your services are reconnected on the DStv Compact package and we have reversed all the reconnection fee's that were charged.
Please accept our sincerest apologies for the inconvenience you have experienced in this regard.
Let us know if there is anything else we can assist you with.
Kind regards
Lebogang
Best regards,
Dear Yolandi \ Mr VAN DER WATT
Thank you for taking my call today.
As discussed, kindly send me the proof of payment to *** for us to be able to allocate the payment to your account.
Once again, please accept our apologies for the inconvenience you have experienced in this regard.
Let us know if there is anything else that we can assist you with.
Kind regards
Lebogang
Best regards,
Dear Yolandi \ Mr VAN DER WATT
Thank you for taking my call today.
As discussed, kindly send me the proof of payment to *** for us to be able to allocate the payment to your account.
Once again, please accept our apologies for the inconvenience you have experienced in this regard.
Let us know if there is anything else that we can assist you with.
Kind regards
Lebogang
Best regards,
Dear Yolandi \ Mr VAN DER WATT
Thank you for the proof of payments.
We have allocated the payment of R365 dated 30th September 2017.
We confirm that the account is paid until the 1st November 2017.
Thank you for your continuous support.
Kind regards
Lebogang
Best regards,
Dear Yolandi \ Mr VAN DER WATT
Thank you for the proof of payments.
We have allocated the payment of R365 dated 30th September 2017.
We confirm that the account is paid until the 1st November 2017.
Thank you for your continuous support.
Kind regards
Lebogang
Best regards,