bR
baleseng R
1 reviews | Active since Apr 2011
06 Oct 2015, 16:21
Very bad service
I called in the call center today with waiting for communication and tried to speak to Thuli Moloi who pretended like she couldn't hear me for 25 minutes. My hard is sore as i have spend so much time and money trying to fix this problem and Thuli was the last stroll with her acting. Please assist
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Replies (1)
DStv (MultiChoice)'s replyOfficial
18 Oct 2015, 13:03Hello balesengr,
Thank you for taking our call today.
As discussed, we are very sorry to learn that your experience with Thuli our consultant was less than adequate. She should have handled the situation differently, alternatively referred your call to someone with more authority.
We assure you that we are taking the necessary steps to prevent the same thing from happening. At Multichoice, we value our customers and ask you to please feel free to continue providing feedback about our service.
We look forward to continue serving you as a valued customer. Thank you for your invaluable support.
Should you require any further assistance, please don't hesitate to contact us.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
Thank you for taking our call today.
As discussed, we are very sorry to learn that your experience with Thuli our consultant was less than adequate. She should have handled the situation differently, alternatively referred your call to someone with more authority.
We assure you that we are taking the necessary steps to prevent the same thing from happening. At Multichoice, we value our customers and ask you to please feel free to continue providing feedback about our service.
We look forward to continue serving you as a valued customer. Thank you for your invaluable support.
Should you require any further assistance, please don't hesitate to contact us.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
DStv (MultiChoice)'s reply18 Oct 2015, 13:03
Official
Hello balesengr,
Thank you for taking our call today.
As discussed, we are very sorry to learn that your experience with Thuli our consultant was less than adequate. She should have handled the situation differently, alternatively referred your call to someone with more authority.
We assure you that we are taking the necessary steps to prevent the same thing from happening. At Multichoice, we value our customers and ask you to please feel free to continue providing feedback about our service.
We look forward to continue serving you as a valued customer. Thank you for your invaluable support.
Should you require any further assistance, please don't hesitate to contact us.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
Thank you for taking our call today.
As discussed, we are very sorry to learn that your experience with Thuli our consultant was less than adequate. She should have handled the situation differently, alternatively referred your call to someone with more authority.
We assure you that we are taking the necessary steps to prevent the same thing from happening. At Multichoice, we value our customers and ask you to please feel free to continue providing feedback about our service.
We look forward to continue serving you as a valued customer. Thank you for your invaluable support.
Should you require any further assistance, please don't hesitate to contact us.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah